Public Knowledge Base

Find technical answers and documentation to the most common questions and issues

CCT-201410155 - "The task you are trying to do can't be completed because Remote Desktop Services is currently busy."
Problem Definition: A user’s connection to a CloudConnect Desktop fails.  The Citrix Desktop Viewer displays the following message:   The user...
Fri, Sep 15, 2017 at 1:38 PM
CCT-201410153 - Users are unable to connect to a CloudConnect Desktop from a Chromebook using DDS
Problem Definition: When attempting to access CloudConnect from a Chromebook, users are unable to launch their desktop with the URL h...
Wed, Oct 15, 2014 at 11:25 AM
CCT-201410151 - CloudConnect Desktop fails to launch from a Firefox Web Browser
Problem Definition: When attempting to launch a CloudConnect Desktop using a Mozilla Firefox Web Browser with dds.cloudconnect.net (or other Citrix Web ...
Wed, Oct 15, 2014 at 8:18 AM
CCT-201410144 - When Launching a CloudConnect Desktop with Internet Explorer you are prompted to Open a downloaded ICA File
Problem Definition: When launching a CloudConnect Desktop, you are prompted to Open a downloaded (.ica) file from the Internet Explorer notification ...
Tue, Oct 14, 2014 at 9:51 PM
CCT-201410102 - Users are Logged Off and Applications are Closed after remaining Disconnected over night
Problem Definition: A User’s session will become disconnected after remaining idle for more than six hours, and/or a User’s Disconnected Session is l...
Thu, Oct 16, 2014 at 12:21 PM
CCT-201410101 - How to Enable and Configure Shadow Copies to Supplement Nightly Backup
Problem Definition: Nightly Backup may not meet your organization’s Recovery Point Objective (RPO) and Recovery Time Objective (RTO) in the event fil...
Fri, Oct 10, 2014 at 4:19 PM
CCT-201410099 - How to restore files and folders from Shadow Copies (if enabled)
Problem Definition: A User has inadvertently deleted or corrupted a file, multiple files and/or a folder or multiple folders residing on a Windows NTFS v...
Fri, Oct 10, 2014 at 11:23 AM
CCT-201410098 - Understanding CloudConnect Resource Pools
Problem Definition: This Article covers the definition of a CloudConnect Resource Pool, where they are required, and how they may be allocated to Org...
Tue, Oct 21, 2014 at 10:48 PM
CCT-201410097 - How to Access and Edit the Non-Administrators Policy on a Desktop Host
Problem Definition: You need to edit the Non-Administrators Policy on a Desktop Host. This may be necessary in order to loosen or strengthen security...
Mon, May 9, 2016 at 3:48 PM
CCT-201410096 - Map Network Drive Button Missing in Windows Explorer
Problem Definition: You are unable to map a network drive for a user because the “Map Network Drive” button is missing from Windows Explorer. The button ...
Fri, Oct 5, 2018 at 11:36 PM