Public Knowledge Base

Find technical answers and documentation to the most common questions and issues

CCT-201610191 - Citrix Receiver StoreFront Connection fails from a Virtual Desktop or on-premise device connected to a Corporate Network
Problem Definition: When attempting to connect to a CloudConnect Virtual Desktop using Citrix Receiver StoreFront from another Virtual Desktop...
Wed, Oct 19, 2016 at 11:23 AM
CCT-201609271 – Microsoft Office 2016 Product Activation Fails After Upgrading from Office 2010 or 2013
Problem Definition: Users report they are prompted to activate Microsoft Office 2016 Applications following an upgrade from 2010 or 2013. The edition ...
Wed, Sep 28, 2016 at 11:57 AM
CCT-201603021 – How to add an Alternative UPN Suffix or Suffixes to an Active Directory User Account
Problem Definition: Users by default must logon the UPN (User Principal Name) Suffix which is the default for the domain.  In a multitenant envir...
Wed, Mar 2, 2016 at 8:48 AM
CCT-201511121 - Establishing a VPN Tunnel between vCloud Director Edge Gateway and an External Network
Problem Definition: You would like to establish a Site-to-Site VPN IPsec tunnel between a CloudConnect Org VDC Network and an external on on-premise netw...
Wed, Mar 20, 2019 at 9:33 AM
CCT-20150817 – Configuring a CloudConnect Statically Assigned Internet IP Address to be Highly Available during a CloudConnect Disaster Recovery Event
Problem Definition: During certain Disaster Recovery Events, your statically assigned Internet IP Address may change. This may cause certain serv...
Mon, Nov 16, 2015 at 11:33 AM
CCT-201501151 - Users are Prompted to Activate Microsoft Office Standard 2010
Problem Definition: Users report they are prompted to activate Microsoft Office on their virtual desktops.   The version of Microsoft Offi...
Wed, Oct 5, 2016 at 12:03 PM
CCT-201410211 - How to Rebuild a Corrupt Windows User Profile
Problem Definition: A CloudConnect User’s Desktop profile has become corrupt. There are a variety of symptoms which may appear, indicating the profile ...
Fri, Sep 15, 2017 at 1:55 PM
CCT-201410291 - Unable to send SMTP/email messages directly from a CloudConnect Desktop Host or Server
Problem Definition: You are unable to send email messages via SMTP (TCP Port 25) from a CloudConnect desktop host or server application.  The connectio...
Wed, Oct 29, 2014 at 3:12 PM
CCT-201410271 - Cannot Access files due to CryptoWALL Ransomware Exploit
Problem Definition: Users report they are unable to access files on a network share.  The files are not able to be opened by their associated progr...
Mon, Oct 27, 2014 at 4:44 PM
CCT-201410212 - Accessing Windows Explorer from a Desktop fails with a Permissions Error
Problem Definition: After fixing a corrupt user profile, or migrating user data to a new user profile, the following symptoms may appear after acce...
Tue, Nov 11, 2014 at 12:37 PM