Public Knowledge Base

Find technical answers and documentation to the most common questions and issues

CCT-201512161 - Deploying A Citrix Desktop Host for a New End User Organization
Problem Definition: After enrolling as a CloudConnect Partner, you require assistance deploying your first End User Organization's vi...
Thu, Sep 29, 2016 at 10:57 AM
CCT-201511121 - Establishing a VPN Tunnel between vCloud Director Edge Gateway and an External Network
Problem Definition: You would like to establish a Site-to-Site VPN IPsec tunnel between a CloudConnect Org VDC Network and an external on on-premise netw...
Wed, Mar 20, 2019 at 9:33 AM
CCT-20150817 – Configuring a CloudConnect Statically Assigned Internet IP Address to be Highly Available during a CloudConnect Disaster Recovery Event
Problem Definition: During certain Disaster Recovery Events, your statically assigned Internet IP Address may change. This may cause certain serv...
Mon, Nov 16, 2015 at 11:33 AM
CCT-201501151 - Users are Prompted to Activate Microsoft Office Standard 2010
Problem Definition: Users report they are prompted to activate Microsoft Office on their virtual desktops.   The version of Microsoft Offi...
Wed, Oct 5, 2016 at 12:03 PM
CCT-201410211 - How to Rebuild a Corrupt Windows User Profile
Problem Definition: A CloudConnect User’s Desktop profile has become corrupt. There are a variety of symptoms which may appear, indicating the profile ...
Fri, Sep 15, 2017 at 1:55 PM
CCT-201410291 - Unable to send SMTP/email messages directly from a CloudConnect Desktop Host or Server
Problem Definition: You are unable to send email messages via SMTP (TCP Port 25) from a CloudConnect desktop host or server application.  The connectio...
Wed, Oct 29, 2014 at 3:12 PM
CCT-201410271 - Cannot Access files due to CryptoWALL Ransomware Exploit
Problem Definition: Users report they are unable to access files on a network share.  The files are not able to be opened by their associated progr...
Mon, Oct 27, 2014 at 4:44 PM
CCT-201410212 - Accessing Windows Explorer from a Desktop fails with a Permissions Error
Problem Definition: After fixing a corrupt user profile, or migrating user data to a new user profile, the following symptoms may appear after acce...
Tue, Nov 11, 2014 at 12:37 PM
CCT-201410162 - Attempts to Remote Control or Shadow a user's desktop session fails
Problem Definition: Using your “support” account you attempt to “Remote Control” or shadow a user from the Task Manager of the CloudConnect Desktop...
Thu, Oct 16, 2014 at 12:16 PM
CCT-201410161 - File Sharing Tab is Missing from the Windows Explorer Properties Dialogue Box
Problem Definition: You are unable to share a folder on the network from a CloudConnect Desktop Host.  The Sharing tab is missing from Windows...
Thu, Oct 16, 2014 at 12:01 PM