Public Knowledge Base

Find technical answers and documentation to the most common questions and issues

CCT-201903191 - Upgrade from Windows Server 2008 R2
Problem Definition: As of January 14, 2020, Microsoft will be officially ending all support for 2008R2 Windows servers. This doesn't mean that your...
Tue, Mar 19, 2019 at 1:08 PM
CCT-201903041 - Activate Office 365 Shared Computer License
Problem Definition: When implementing or migrating to a cloud solution, resellers find that unless their provider is a Microsoft QMTH, they might have t...
Thu, Mar 14, 2019 at 9:08 PM
CCT-20181119 - Citrix VDA for Server OS Bug fixes included in DesktopConfig 3.9.0
For a list of Bug fixes from Citrix XenApp 7.15 LTSR CU 3 that are included in Desktop Config 3.9.0, see: https://docs.citrix.com/en-us/xenapp-and-xendeskto...
Mon, Nov 19, 2018 at 1:01 PM
CCT-201603021 – How to Upgrade a CloudConnect Desktop Host to the Latest Image Baseline
Problem Definition: CloudConnect periodically updates its Virtual Machine Template Images, including the preinstalled Citrix software components.  Custo...
Mon, Feb 11, 2019 at 10:22 AM
CCT-201612261 – Additional Steps Required to Authoritatively Restore an Active Directory Forest containing Multiple (Replicating) Domain Controllers
Problem Definition: After simultaneously restoring all Active Directory Domain Controllers in a Domain/Forest, SYSVOL Replication stops.  Changes made t...
Tue, Dec 27, 2016 at 12:29 PM
CCT-201611271 - Citrix Desktop Service (BrokerAgent.exe) fails to Start after Upgrading to XenApp 7.11
Problem Definition: The Citrix Desktop Service fails to start after upgrading to XenApp 7.11 (DesktopConfig Version 3.5.0 or newer).  When Attempting...
Fri, Sep 15, 2017 at 1:54 PM
CCT-2016111601 Provision a New RDS Server for a New Customer in the mspCloud with the Deployment Wizard
Problem Definition: In this example, we will use the CloudConnect Desktop Deployment Wizard to automate the deployment Windows Server 2016 Rem...
Wed, Nov 16, 2016 at 5:26 PM
CCT-2016110901 Active Directory Migration from or Coexistence with an Existing On-Premise Domain Controller
Problem Definition: In this example, we will demonstrate how to create a Private Domain on CloudConnect, which replicates with an existing on-premise Act...
Wed, Sep 26, 2018 at 4:29 PM
CCT-201610191 - Citrix Receiver StoreFront Connection fails from a Virtual Desktop or on-premise device connected to a Corporate Network
Problem Definition: When attempting to connect to a CloudConnect Virtual Desktop using Citrix Receiver StoreFront from another Virtual Desktop...
Wed, Oct 19, 2016 at 11:23 AM
CCT-201609271 – Microsoft Office 2016 Product Activation Fails After Upgrading from Office 2010 or 2013
Problem Definition: Users report they are prompted to activate Microsoft Office 2016 Applications following an upgrade from 2010 or 2013. The edition ...
Wed, Sep 28, 2016 at 11:57 AM